Last Updated: July 8, 2026
MindEase (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, MindEase (the “App”).
By downloading, installing, or using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access the application.
1. Information We Collect
To provide a fully AI-managed, personalized wellness experience, we process certain types of data. We prioritize data minimization and user confidentiality.
A. Personal Data You Provide Voluntarily
- Account Information: If you choose to use the “Sign in with Google” feature, we receive your basic profile information (such as your name, email address, and profile picture).
- User Input Data: We collect text logs, chat histories, journal entries, and mood check-ins that you explicitly type or submit within the App. This data is required for the AI core engine to perform cognitive restructuring, pattern tracking, and deep journal analysis.
- Emergency Contacts: If you opt to configure the “My Safety Net” or Emergency Contacts feature, we store the names and phone numbers of the trusted contacts you manually input.
B. Automatically Collected Sensitive Data
- Approximate Location Data: The App accesses your network-based location or device locale settings to determine your country code (e.g., India). This is strictly utilized to automatically tailor local crisis helpline numbers and filter mood-based YouTube music playlists in your regional language. We do not track precise real-time GPS locations.
- Device and Usage Technical Data: We collect diagnostic log information, device type, operating system version, system performance metrics, and App interaction data to ensure technical stability.
2. How We Use Your Information
We use the collected information for the following specific purposes:
- AI Processing & Feature Delivery: To generate empathetic chat responses, perform deep text sentiment analysis, estimate anxiety scores (CBT/GAD-7 styles), and generate smart journaling prompts.
- Proactive Triage & Safety: To continuously screen user text inputs for acute crisis indicators or self-harm keywords, enabling the App to instantly overlay life-saving helpline links if necessary.
- Localization: To deliver language-appropriate audio/video resources based on your country of usage.
- Subscription Management: To verify your MindEase Pro subscription status and premium tool access.
3. Data Processing, Storage, and Third-Party API Sharing
MindEase is a fully AI-managed application. To process your journal entries, chats, and emotional metrics, your inputs are sent securely via encrypted API protocols to large language model backends (such as Google AI Studio/Gemini API).
- Strict Non-Commercial Use: Your text logs, conversations, and personal mental health profiles are never sold, rented, or commercialized to third-party brokers or advertisers.
- AI Training Safeguards: Data transmitted to our enterprise AI pipeline structures is handled via privacy-first endpoints designed to prevent your private clinical reflections from being used for public model training.
- Encryption: All data transmitted between the App and our backend services is encrypted in transit using Transport Layer Security (TLS) and at rest.
4. Data Retention and Deletion Rights
We retain your data only as long as necessary to maintain your personal wellness history and streaks within the App.
- Account Deletion: You retain absolute control over your data. You can delete your historical logs, journal entries, or your entire account profile directly through the App settings menu at any time.
- Manual Deletion Request: Alternatively, you may request complete account data erasure by contacting us at our official support email listed below. Upon request, all data linked to your identity will be permanently deleted from our databases within standard regulatory timelines.
5. Children’s Privacy
MindEase does not knowingly collect or solicit personal data from anyone under the age of 13 (or under the age of 16 in certain jurisdictions adhering to GDPR/regional laws). If we learn that we have inadvertently collected personal data from a child under the required age without verifiable parental consent, we will delete that information from our databases with extreme urgency.
6. Updates to This Privacy Policy
We may update our Privacy Policy from time to time to align with changing app architecture or global compliance rules. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
7. Contact Us
If you have any questions, concerns, or data erasure requests regarding this Privacy Policy, please contact our data safety administration directly at:
Email: erx.adi@gmail.com